Sanchay CRM Application is an app that helps you automatically track calls, emails and other interactions with your business contacts on your CRM and access CRM information during calls using an enhanced Caller ID. Sangam CRM Application integrates with Sangam CRM.
Details of Personal Information Collected By Sanchay CRM and How It Is Used.
| Data Collected | Why Do We Collect This Data? | Who Do We Share It With? | Why Do We Share It? |
|---|---|---|---|
| Information About Calls You Exchange with Customers | To automatically log these calls on a CRM of your choice and display this information on the app to access it during customer calls and follow up on them. | Sanchay CRM | To reduce the effort involved in tracking customer interactions. This information is stored on servers hosted at a Data Center. |
| Your Phone Number | To call you for support, marketing, and other activities. | No One | Not Applicable |
| Your IP Address and Device Details | To manage licenses and help troubleshoot issues that may arise. | Sanchay CRM | To assist with identifying and troubleshooting issues during support chats. |
| Customer Contacts Added via the App | To identify contacts as customers, log calls for specific contacts, and allow users to access contact details using the Sanchay CRM app. | Sanchay CRM | To store these contacts in Sanchay CRM for enhanced access. This information is stored on servers hosted at a Data Center. |
| Notes Added to a Contact (with Attachments) | To store interaction details with customers, including images, documents, or GPS locations. | Sanchay CRM | To streamline customer interaction tracking. This information is stored on servers hosted at a Data Center. |
| Your Location | To log customer meeting details, including time, distance, and location. This feature is optional and triggered only via explicit user actions in the app. | Sanchay CRM | To simplify tracking customer interactions. This information is stored on servers hosted at a Data Center. |
The Third-Party Services That We Use And Share Some Of Your Data With
| Service | Why Do We Use It | What Data Do We Share With Them |
|---|---|---|
| Google Analytics For Firebase | To understand how our app is used so that we can improve your experience. | Anonymized information related to Application Opens, Application Updates, Device Information, First Launches, Geography/Region, In-app Purchases, Number of Sessions, Number of Users, Operating Systems, Session Duration, Usage Data, and an anonymized user ID. |
| Crashlytics | To get notified when our app crashes on your device so that we may fix those crashes. | Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sanchay CRM). |
| Firebase Cloud Messaging | To send push notifications to you via our app. | Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sanchay CRM). |
| Google Drive & Google Sheet API | To get CRM Report data in Google Spreadsheet. | Data has been updated in Google Sheets or spreadsheets. Spreadsheets and sheets will be created in user signed-in accounts if users allow the permission. |
Sanchay CRM App (“Sanchay Mobile CRM”, “Sanchay Mobile CRM App”, “Sanchay CRM”, “Sanchay Mobile App”, “Sanchay CRM”, “Service”) refers to the Android application named ‘Sanchay Mobile CRM’, the Web Application called Sanchay CRM and the website “https://www.enjayworld.com” developed by Enjay IT Solutions Limited ( “we”, “our”, “us”, “Enjay”, “Company”).
We respect the privacy of our users and are fully committed to protecting the personal information that users (‘users’, ‘you’ or ‘your’) share with us in connection with the use of Sanchay Mobile CRM.
This Privacy Policy (the “Privacy Policy”) is intended to describe our practices regarding the information we may collect from you when you use Sanchay Mobile CRM, the manners in which we may use such information, and the options and rights available to you.
This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals whom we do not employ or manage.
About the Service
Sanchay Mobile CRM / Sanchay CRM is an app that works as a CRM on your phone and automatically tracks client calls in addition to providing many other features.
User Content
By downloading, installing, accessing or using Sangam Mobile CRM, you expressly consent to be bound by the terms and conditions set forth in this Privacy Policy, including but not limited to, the collection, processing, use and disclosure of your information. You represent and warrant that you have all rights necessary to submit such information. If you are using Sangam Mobile CRM for an organization, you consent to the terms of this Privacy Policy on behalf of that organization. You represent that you have the legal authority to consent to the terms of this Privacy Policy on behalf of the organization and to be bound by its terms. If you are acting on behalf of a company or entity, you represent that you have the authority to bind such entity.
If you do not understand or you do not agree to be bound by any term hereof, you may not download, install, access or use Sangam Mobile CRM, and must promptly and permanently remove Sangam Mobile CRM completely from your systems and devices and cease any and all use thereof.
A Note About Children
Our Services are not directed toward minors. To use Sangam Mobile CRM, you must be over the age of 13. We do not knowingly collect personal information from anyone under the age of 13.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. Your continued use of Sanchay Mobile CRM after we have amended the Privacy Policy will constitute acceptance of an agreement to be bound by those amendments.
We encourage users to frequently check this page for any changes to stay informed about how we are helping protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. We do provide notifications in your App for the changes if any.
Information We Collect
We may collect Personal Information and Non-Personal Information, as defined below, from our Users
Personal Information
Information that allows someone to identify you or contact you, either alone or in combination with other information, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to your Personal Information
Non-Personal Information (or) Anonymous Information Information that is not associated with or linked to your Personal Information. Information that, by itself, does not permit the identification of individual persons.
We may collect the following types of information from or concerning you or your mobile phone device, which may include Personal Information.
Information You Provide to us
We receive and store any information you provide to us or permit us to access. You can choose not to provide us with certain information, but then you may not be able to take advantage of some or all of Sanchay Mobile CRM features. For example, when you use Sanchay Mobile CRM, we may collect the following information from you:
Personal Information
We may collect Personal Information from you, such as your full name, email and mailing address, professional title, company name, and phone number when you start using Sanchay Mobile CRM or when you update your profile on Sanchay Mobile CRM.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
If you provide us feedback from within the app, we (or our third-party service provider) will collect the information you provide along with your name, email id and other Personal and Non-personal Information to help us process your feedback.
Third-Party Account Information
Sanchay Mobile CRM incorporates content from Third Party Platforms, such as Google (“Third Party Services”). In order to connect your Sanchay Mobile CRM account to your accounts and contacts on those services (“Third-Party Accounts”), we may ask you for account information for those services. If you provide your third-party account credentials to us, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy.
This Privacy Policy does not apply to the practices of such Third Party Services. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and, to the extent you access them, you are responsible for reading and understanding the privacy policies of those Third Party Services. This Privacy Policy only governs information that is collected from those services. We don’t store your passwords for those Third Party Accounts
Information about Others
When you use the Sanchay Mobile CRM App, we may access Contact Information from your address books. “Contact Information” means information about your contacts that we collect from your address book(s), your email, your visiting cards or information that you provide about your contacts directly to Sanchay Mobile CRM, which includes but is not limited to, first name, last name, birth date, age, email address, gender, company, job title, photos, images of visiting cards, website URLs, instant messenger handles and physical address.
We make available a feature for certain email services whereby we will show you emails you have exchanged with a particular contact. This is a feature that you must choose to give permission for via the Sanchay Mobile CRM App. When this feature is activated, we copy an excerpt of your email with a link to the full email to our servers. We do not collect or store passwords to enable this feature.
When you link a Third-Party Account to your Sanchay Mobile CRM account (by signing in using your Third-Party Account information or otherwise), we may collect and store publicly available personal information about your contacts and friends available from those Third Party Websites. This information may include their photo, name, email address, groups, education history, company history, relationship summary, websites, special dates, status messages and other content you have access to when you access such profiles on those Third Party Websites.
Other Information
When you use Sanchay Mobile CRM we may collect other information from you as below
- Call Logs – If you grant us permissions, we may collect a history of all your calls.
- Notes about contacts – Sanchay Mobile CRM will allow you to make notes about your contacts. We will store these notes.
- Reminders about contacts – Sanchay Mobile CRM will allow you to create Reminders for contacts. We will store these reminders.
Information We collect as You access and use Sangam Mobile CRM
Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol(IP) address, domain name, and/or a date/time stamp for your visit.
Our servers (which may be hosted by a third-party service provider) collect information about mobile device identifiers, mobile device brand and model, operating system type and version, screen resolution, network provider, language and information about your use of Sanchay Mobile CRM.
In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with Sanchay Mobile CRM (” Usage Information”). We may use analytics tools to collect information about the way you use Sanchay Mobile CRM. These analytics tools also receive this information, and their privacy policy governs their use of it. We may also use technologies to collect information about your usage in the context of errors and crashes in the app, in the form of logs.
We also use cookies, tracking pixels and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies(which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following Internet browser help file directions. Additionally, we or a third-party service provider we have engaged may place or recognize a unique cookie or pixel on your browser or emails to enable you to receive customized or enhanced services.
Accessibility service usage
Sangam Mobile CRM app uses Accessibility Service API to provide the following features: –
- 1. Perform touch gestures on the screen: Single touch and Multi-touch gestures.
- 2. Perform navigation actions: Back action.
Data accessed through Accessibility Service API :
- 1. App requests Accessibility Service API access for allowing users to send WhatsApp Campaign messages through automation.
- 2. With the usage of Accessibility Service API app performs clicks on Whatsapp icon of Whatsapp (Campaign Message’s) List and navigates screen to Whatsapp application displaying specific contact’s Chat Account and performs touch action on Send icon for sending a message.
- 3. Above described process does not store or capture any of your personal or sensitive information. Hence, there is no data storing phenomenon and thus we hereby assure you that the automation process is been applicable only in the Sangam Mobile CRM.
Aggregate Information
We collect statistical information about how both unregistered and registered users, collectively, use the Service (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and is not tied back to you or your account.
Information Third Parties collect about You
Third-Party Websites that you choose to link your Sanchay Mobile CRM account to may also collect information that we are not aware of. You should consult their applicable terms of service and privacy policies for more information on their data collection practices.
How do We Use the Information We Collect?
Use Of Non-Personal or Anonymous Information
We may use Non-Personal Information to analyze usage patterns so that we may enhance our Services. Enjay reserves the right to transfer and disclose to third parties or otherwise use Non-personal Information at its sole discretion. Non-Personal Information includes information collected directly from the Users or information extracted from Personal Information by excluding information that could identify you personally.
Use Of Personal Information and Contact Information
General Use – In general, we may use the Personal Information and Contact Information we collect from you to help us serve you better. For example, we may use your Personal Information and Contact Information to facilitate the creation of and secure your account on our system;
- Identify you as a user in our system;
- Provide improved administration and quality of experience of our Services;
- Provide the Services you request; or respond to your requests in any other manner as appropriate;
- Send you a welcome email to verify ownership of the e-mail address provided when your account was created;
- Call you or send you an SMS or WhatsApp message to verify ownership of phone number provided when your account was created;
- Send you administrative e-mail or SMS notifications, such as security, support and maintenance advisories;
- Respond to your inquiries related to employment opportunities or other requests;
- We may use your information to personalize and improve Sangam Mobile CRM and to analyze how Users utilize Sangam Mobile CRM. We may also use Personal Information and non-personal information for purposes including responding to your requests for information, product, and services; customizing or personalizing content; providing you offers and information we think may be of interest to you; operating and improving our Service; and for other purposes disclosed at the time of collection.
- Send you an email or SMS to obtain feedback about Sangam Mobile CRM.
- Send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of Sangam Mobile CRM.